Really good cat & dog food
Family business since 1960
Climate-neutral production
From our homeland
Pet food without sugar
Regional raw materials
Pet food without animal testing
Service / Logistics assessment
Delivery performance
On-time delivery
Delivery and collection dates are considered absolute fixed appointments, without the need to consult with the customer in advance. Any delays are to be communicated to the customer immediately.
Delivery in the right quantities
The quantity of the goods must be recorded on the accompanying documents and countersigned accordingly by the carrier.
Securing of cargo
The transferred goods are to be loaded and secured by the carrier in such a way that any damage to the goods can as far as possible be ruled out.
Administrative service
The carrier must ensure that when picking up and delivering goods, the vehicle is notified by phone at least two hours before arrival.
The customer must be notified at the latest 2 hours after unloading of any differences, damage, etc. If this is not done, we reserve the right to deduct € 50 from the freight.
It is also necessary to ensure that all shipping documents are sent to the customer no later than 2 days after delivery. The invoice will only be released for payment upon presentation of the shipping documents.
Additional IFS requirements
We hereby accept that our company, and any of our subcontractors, will satisfy the following requirements in accordance with IFS Standard 6, 4.15 www.bosch-tiernahrung.de/service/service-level-agreement for all transport we carry out for bosch Tiernahrung GMBH & Co. KG 74272 Blaufelden-Wiesenbach:
Before loading, the condition of our transport vehicles is checked by our employees. In the event of abnormalities (foreign odours, dust, moisture, pests, mould), appropriate measures will be taken by our employees.
We have internal procedures and loading instructions that ensure that there is no unwanted contamination (impurities or mixing) of pet food with other goods on the transport vehicle. This is achieved, inter alia, by appropriate securing of the load.
There is a process according to which the cleaning and, if necessary, disinfection of our transport vehicles and the aids required for loading and unloading are carried out. The cleaning measures and any disinfection measures carried out are documented.
In the event that we have to temporarily store or transfer the pet food during our transport order, it is ensured that the loading and unloading ramps and storage rooms used have devices that protect the transported pet food against external influences.
Our transport vehicles comply with the applicable legal regulations, especially with regard to safety.
Handling problems
When using affiliates and subcontractors, it must be ensured that the customer's required standard can be guaranteed.
Notification in the case of problems
The carrier is obliged to notify the customer immediately in case of imminent delay in delivery or any possible deviations from the agreements made. In the event of non-compliance with the specified deadlines, all resulting costs shall be borne by the carrier.
Damaged or incorrect goods can only be returned after prior registration and with a return slip. If goods are delivered without registration and a return slip, we reserve the right to charge a € 150 penalty.
Billing
The term of payment is 30 days after receipt of the invoice together with all necessary transport documents.
The invoice will only be released for payment upon presentation of all shipping documents.
Pallet debts are to be settled within 30 days – unless otherwise agreed.
Thereafter, stock is offset in our favour, plus a processing fee of € 25 per invoice, as follows:
Euro pallets € 18
Düsseldorf pallets € 7.50
Lattice boxes/loan containers € 85
Industrial pallet € 12
Subsequent delivery of empties is no longer possible once an invoice has been issued.
Any outstanding claims for damages, pallet debts, etc., are offset against the freight charge.