Quality Assessment

General principles

When loading and unloading, the employee of the carrier must adhere to the instructions and requests of the customer. Wearing safety shoes, a safety vest and headgear is mandatory. Furthermore, attention must also be paid to having clean and tidy clothing.

The carrier must provide sufficient materials for securing the loads.

Loading and unloading is entrusted to the carrier and must be performed using loading equipment provided by bosch Tiernahrung.

When required to drive industrial trucks, the Carrier must ensure that its staff have the appropriate licence.

Vehicle engines are to be turned off during loading or unloading.

In principle, outside of loading and unloading times, the doors of the transport vehicle's loading compartment are to be kept closed.

Claims for demurrage are in principle only accepted so long as they can be documented by appropriate proof (confirmed standing times...).

All guidelines and safety regulations at the respective loading and unloading points must be observed. The dress code (safety vest, headgear, safety shoes) must be explicitly observed here. In cases of non-compliance, access to the site will be denied.

It is forbidden for the drivers to enter the production and packaging rooms of the bosch Tiernahrung GmbH & Co.KG.

Storage rooms may only be entered after approval and only in the area necessary for loading or unloading.

Smoking and the consumption of food and drinks are only permitted on the customer's premises in designated areas or in the carrier's driver's cab.

Return of empty packaging and management of empty packaging accounts

It is generally agreed that pallets are exchanged at the sender and at the recipient. This service is included in the freight price.

The carrier is itself responsible for non-exchanged empties, separate pick-ups, or costs for returning the loading equipment.

bosch Tiernahrung GmbH & Co.KG is equipped with fully automated systems for production and warehousing. Due to the high degree of automation, we need pallets that are dry, machine-accessible, suitable for materials handling technology and capable of handling high bays (known in Germany as "MFH"-compatible).

All pallets delivered to bosch Tiernahrung are always checked by a fully automated testing station for the above-mentioned quality. The empties are also checked for moisture and strictly no wet empties are accepted. Non-usable (non-exchangeable) pallets are sorted out manually in advance.

Checking is usually carried out at a later date in order to keep downtime as low as possible.The driver will only be notified in advance of receipt of the unchecked empties and the driver must countersign that he agrees to a later inspection. Only the pallet note from bosch Tiernahrung will be accepted as proof and no other documents will be acknowledged (CMR, delivery note...). The test report will then be submitted as soon as possible.

If the driver insists on being present during the test, a corresponding waiting period must be expected. Any resulting consequential costs (demurrage, dead freight...) are to be borne solely by the carrier.

Return shipments of empties that exceed 200 units (euros/DDP) must be registered with bosch Tiernahrung at least two working days in advance.

Pallets that have been discarded (not "MFH" compatible) are recorded to a separate empties account from the exchangeable pallets. There are four ways to balance the account with the discarded pallets.
 

1. Collect the discarded pallets; prior arrangement with bosch Tiernahrung is required at least one working day in advance. The pallets can only be collected up to 4 weeks after delivery.

2. bosch Tiernahrung acquires the carrier's discarded pallets by paying € 1.75 per pallet (Euro/DDP). The balance of the empties account is then adjusted.

3. The discarded pallets are reposted as exchangeable pallets using the ratio of 2:1.

4. bosch Tiernahrung charges the carrier a € 1.25 conversion fee for each discarded pallet (Euro/DDP). The stock of the empties account for discarded pallets is accordingly transferred to the empties account for exchangeable pallets. Return of empty packaging and management of empty packaging accounts.

Conformity and hygiene of the delivery

In the case of partial loads, contamination by other incompatible goods must be ruled out. If necessary, the customer's quality assurance team must be consulted.

The relevant official and hygiene regulations regarding food or other goods (dangerous goods...) must be observed.

Contamination of the goods, for example due to broken glass, pests or previous cargo, must be prevented by suitable measures.

At the request of the customer, the carrier must provide appropriate proof (cleaning plans, training certificates, etc.).

Our goods may not be stored and transported on the ground without further protection (e.g., pallets).

Only exchangeable pallets may be used for transport. If the pallets are not capable of being exchanged, the carrier must complain directly upon loading. Non-exchangeable pallets will then be replaced accordingly.

The driver must check that the cargo is complete, and externally intact, during the takeover.

Insofar as further requirements arise as a result of the IFS Logistics standard, the carrier undertakes to implement these as directed by the customer.