Frequently asked questions to customer service

Our customer service has answered the most frequently asked questions about orders in our online store for you.
Discover our exciting help topics now:

How do I search for an articel?

• Enter article name in the search function: Button "Magnifier" top right
• Filter via categories: Select feed type and set filter
  

How do I order?

• Select article and put it in the shopping cart
• To the shopping cart: Button "Shopping cart" on the top right
• Fill out mandatory fields and click through order steps
• Register as customer or order as guest

Where can I view my order?

• In your customer account: Button "My account" top right
• How do I create a customer account? Via "My account" next to the shopping cart: Button "My account" top right - Create account 
• How do I delete my customer account? By e-mail via Kundenservice@bosch-tiernahrung.de or via button "To contact form" and send request

Can I change or cancel my order?

• Via customer service: "Customer service" button in the footer of the website.
• By e-mail via Kundenservice@bosch-tiernahrung.de 
• Via button "To contact form" and send request

Which payment methods can I use?

• PayPal
• Mastercard inkl. Maestro
• VISA
• GiroPay
• PayDirekt

Is there a minimum order value?

• The general minimum order value is EUR 5.99 (without postage / shipping costs)

How secure is my data?

• All payment information is encrypted during the order process.

  Tip: You should always keep payment information confidential and close the browser window when you have finished communicating with us - especially if you share the computer with other people. Especially if you use the computer together with other people.

How do I redeem a discount / promotion or coupon code?

• Enter discount code in the shopping cart at "Payment and overview".
• Only one discount code can be redeemed per order

Tip: Pay attention to the validity of your discount code, already expired codes can unfortunately no longer be redeemed.

For promotion or discount vouchers, the value of goods must always be at least the amount of the promotion voucher.

How can I be informed about current promotions & discounts?

• Subscribe to our newsletter

Tip: Get a 10% voucher for your next purchase and find out about exciting promotions and competitions.

How do I sign up for the newsletter?

• To subscribe to our bosch newsletter click here

How do I unsubscribe from the newsletter?

• You can unsubscribe from the newsletter at any time by clicking on the unsubscribe link at the end of the newsletter.
• Or contact us at Kundenservice@bosch-tiernahrung.de 

How much are the shipping costs?

• The shipping costs are 5,29 €
• Germany: From an order value of 29,00 € we deliver free of charge within Germany.
• Austria: From an order value of 49,00 € we deliver to Austria free of shipping costs.

To which countries is delivery possible?

• Germany & Austria

How long does it take to ship my goods?

• 1-3 business days after receipt of payment / order completion

Who delivers my order?

• All our parcels are shipped within the climate-friendly and CO2-neutral parcel shipping DHL GOGREEN

Can I enter a different delivery address?

• Billing address and delivery address can be entered differently from each other.
• If no separate information is entered for the delivery address, the delivery will be made to the invoice address.
• You can change the address in the customer account under "Manage addresses" for future orders.

What can I do if I ordered to the wrong address?

• Cancel your order by contacting customer service
• By e-mail via Kundenservice@bosch-tiernahrung.de
• Via button "Go to contact form" and send request

• If a cancellation is no longer possible, the package will simply be sent back to us as a return if it could not be delivered.
• We will contact you and send the package to the correct address.

What do I do if my delivery is not satisfactory?

• Via customer service: "Customer service" button in the footer of the website.
• By e-mail via Kundenservice@bosch-tiernahrung.de
• Via button "Go to contact form" and send request

How do I return an item?

• Contact customer service and register your return: "Customer Service" button in the footer of the website.
• By e-mail via Kundenservice@bosch-tiernahrung.de
• Via button "Go to contact form" and send your return
• Return shipping label will be sent to you by email
• Print out the return label and stick it visibly on your shipping box.
• Deliver the return package to the DHL branch for shipping
• After receipt, inspection and processing of the return you will receive a refund of the purchase amount.

You have the option to return your goods to us free of charge within 14 days of receipt.

Please note that the food can only be returned in unopened condition and appropriately packaged (original packaging if possible).

What do I do if I received a damaged item?

(open feed bag, dented cans).

• Contact customer service and submit your complaint: "Customer Service" button in the footer of the website.
• By e-mail via Kundenservice@bosch-tiernahrung.de
• Via button "Go to contact form" and send complaint

What do I do if the content does not meet my expectations?

(Quality defects of the food)

• Complaint via the complaint form: Button "Complaint" in the footer of the website
• Contact form for food complaints can be found here

Tip: It will be easier for us to process your complaint if you include all important information in the form and, if possible

if possible, attach pictures of the goods to be complained about and the packaging.