Do you have any questions about our products or about the nutrition of your animal?

Our nutrition experts are at your disposal:
+49 (0) 800 333 8 222 (toll-free)

Monday - Friday:
7.30 - 12 o'clock and 13 - 16 o'clock

Delivery procedures for goods to be delivered:

Raw ingredients, feed and feed additives:

1.1 Loose deliveries:

  • These procedures are dictated by your contract, and are otherwise only after consultation and individual approval
  • All deliveries of loose goods must be logged in the time slot management system on our TRANSPOREON site


1.2 Delivery of sacks or big bags:

  • Pallets capable of high bays
  • Euro exchange pallets 80 x 120 cm
  • Disposable pallets 80 x 120 cm
  • Industrial pallets 100 x 120 cm
  • Ground clearance at least 10 cm (Euro measurement) in all versions
  • Maximum load height including pallet 220 cm


1.3 Delivery of frozen products

  • This procedure must be found in our product sheet, which you then send back to us, signed.


1.4 Delivery of fresh meat products:

  • In volume boxes
  • Without any external contamination
  • Covered with foil
  • The remaining procedures must be found in our product sheet, which you then send back to us, signed.


For all goods described under point 1, the following also applies:

  • All goods are delivered as healthy goods as customary in the trade in accordance with all applicable regulations, in particular §3 of the FMG (Feed Act) and §5, para. 6 FMHygVo (Feed Hygiene Regulation).
  • We expect only GMO-free goods.
  • Additives or impurities must be below the legal limits according to VO68/2013.



  • The products are unloaded exclusively from behind on a ramp. The pallets are to be positioned in the vehicle accordingly.



  • Must be agreed with us and approved by us.
  • If you deviate from the procedures described here without obtaining approval, we reserve the right to charge you for any additional expenses incurred by us.
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